GroTerms of Service
The short version
- Gro is a tracking tool, not a doctor. Nothing in it is medical advice, a diagnosis, or a prescription.
- The AI scan is an estimate and it can be wrong. Treat it as a starting point, not a finding.
- We can't promise you'll regrow hair. Nobody honestly can.
- Your photos stay yours. We claim no ownership of anything you capture.
- You need to be 18 or older to use the App.
These Terms of Service (the "Terms") are a binding agreement between you and Gro Hair App ("we", "us", "our") covering your use of the Gro mobile application and any related services (together, the "App"). By downloading, installing, or using the App, you agree to these Terms. If you don't agree, don't use the App.
Please also read our Privacy Policy, which explains how your information is handled and forms part of this agreement.
1. Medical disclaimer — read this part
Gro is not a medical device, and it does not provide medical advice, diagnosis, or treatment. It is a general wellness and habit-tracking tool for informational purposes only.
The Norwood estimates, routines, timelines, and product suggestions it generates are not a clinical assessment and are not a substitute for the judgment of a licensed physician, dermatologist, or other qualified healthcare provider.
You agree that:
- You will consult a qualified healthcare professional before starting, stopping, or changing any treatment, medication, or supplement — including anything the App suggests.
- You will not disregard or delay seeking professional medical advice because of something you read in the App.
- Hair loss can be a symptom of an underlying medical condition. The App cannot detect one, and a reassuring result from it means nothing clinically.
- If you are experiencing sudden, patchy, or rapid hair loss, or hair loss with pain, scaling, or other symptoms, you will see a doctor rather than rely on the App.
- Some hair-loss treatments carry real side effects and are not appropriate for everyone — particularly people who are pregnant or may become pregnant. Only a clinician can tell you what is right for you.
If you are having a medical emergency, call your local emergency number.
2. About the AI head scan
The head scan uses an automated, third-party artificial intelligence model to produce an estimated Norwood stage from photographs you take. You acknowledge and accept that:
- The output is an estimate generated by software, not a measurement and not a professional opinion.
- It can be wrong — sometimes significantly. Lighting, camera angle, hairstyle, hair length, wetness, and image quality all affect the result.
- It may be inconsistent, returning different stages from different sets of photos of the same head on the same day.
- It is not validated as a diagnostic tool and has not been reviewed or cleared by the FDA or any comparable regulator.
- If the analysis is unavailable, the App may display a placeholder or fallback result rather than a real analysis.
Section 3 of our Privacy Policy explains exactly what a scan transmits and to whom. Running a scan is entirely optional.
3. No guarantee of results
Hair loss outcomes depend on genetics, age, the underlying cause, which treatments you use, how consistently you use them, and plain individual variation. We make no promise, warranty, or guarantee that using Gro will prevent hair loss, slow hair loss, or regrow hair.
Projected milestones, timelines, and any before-and-after or illustrative imagery are informational and motivational only. They are not a prediction of your results, and they are not a representation about what any product will do for you.
4. Who may use the App
You must be 18 years of age or older to use Gro. By using it you represent that you are 18 or older, that you have the legal capacity to enter into this agreement, and that you are not barred from using the App under the laws of your jurisdiction.
5. Your content
"Your Content" means the photographs, notes, answers, and other information you put into the App.
You own Your Content. We claim no ownership of it. Because it is stored on your device rather than on our servers, we have no access to it and no ability to view, copy, publish, or reuse it.
You grant us only the narrow, revocable license needed to operate the App for you — which today means transmitting your head scan photographs to our AI provider when, and only when, you choose to run a scan, so that a result can be returned to you. We will not use Your Content for marketing, publish it, sell it, or use it to train any AI model of our own.
You are responsible for Your Content. You represent that you have the right to submit it and that submitting it does not violate anyone else's rights — for example, you should not upload photographs of another person without their permission.
6. Acceptable use
You agree not to:
- Use the App for any unlawful purpose, or in violation of these Terms
- Reverse engineer, decompile, or disassemble the App, or attempt to extract its source code or any credentials contained in it, except where that restriction is prohibited by law
- Interfere with, disrupt, overload, or attempt to gain unauthorized access to the App or any system or network connected to it
- Use the App or any output from it to provide medical advice to anyone else, or to build a competing product or dataset
- Upload content that is unlawful, infringing, or that depicts another person without their consent
- Remove, obscure, or alter any proprietary notice in the App
7. Products and third-party links
The App may recommend hair-care or treatment products and link out to third-party retailers. Those recommendations are informational suggestions, not medical prescriptions or endorsements of safety or effectiveness for you specifically.
We do not manufacture, sell, inspect, or control any third-party product, and we are not responsible for it, for the retailer, or for anything that happens between you and them. Your purchase is governed by that seller's own terms, and any dispute is between you and them. Third-party sites have their own privacy policies, which we don't control.
If we ever earn a commission on purchases made through links in the App, we will disclose that here and in the App, as required by the FTC's endorsement guidelines. [Delete this box if you will never use affiliate links; replace it with a plain-language disclosure if you will.]
8. Purchases and subscriptions
The current version of the App does not offer in-app purchases or subscriptions.
If we introduce paid features, they will be sold through the Apple App Store and billed to your Apple Account. Subscriptions renew automatically until you cancel at least 24 hours before the current period ends, and you can manage or cancel them in your Apple Account settings. Refunds are handled by Apple under its policies, not by us. We will update these Terms with full pricing and cancellation details before any paid feature launches.
9. Our intellectual property
The App itself — its software, design, text, graphics, the Gro name, and the Gro logo — belongs to Gro Hair App and is protected by intellectual property law. We grant you a personal, limited, non-exclusive, non-transferable, revocable license to use one copy of the App on Apple devices you own or control, for your own non-commercial use, subject to these Terms and the App Store Terms of Service. All rights not expressly granted are reserved.
10. Termination
You may end this agreement at any time by deleting the App. We may suspend or terminate your license if you materially breach these Terms. Sections 1, 2, 3, 5, 11, 12, 13, and 15 survive termination.
11. Disclaimer of warranties
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that the App will be uninterrupted, error-free, or secure, that defects will be corrected, or that any result, estimate, timeline, or recommendation it produces will be accurate, complete, or suitable for you.
Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ELEVATED SYSTEMS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE APP — INCLUDING ANY RELIANCE ON A SCAN RESULT, ROUTINE, TIMELINE, OR PRODUCT RECOMMENDATION.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) TWENTY-FIVE U.S. DOLLARS ($25).
Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Gro Hair App and its officers, employees, and agents from any claim, loss, liability, or expense (including reasonable legal fees) arising out of your misuse of the App, your violation of these Terms, your violation of any law, or your violation of anyone else's rights.
14. Apple App Store terms
Because you obtained the App from the Apple App Store, the following apply:
- These Terms are between you and Gro Hair App only, not with Apple. Apple is not responsible for the App or its content.
- Your license to use the App is limited to Apple-branded devices you own or control, as set out in the App Store Terms of Service.
- Apple has no obligation to provide maintenance or support for the App.
- If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund your purchase price. Apple has no other warranty obligation regarding the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform are our responsibility, not Apple's.
- Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
- If a third party claims the App infringes their intellectual property, we — not Apple — are responsible for the investigation, defense, settlement, and discharge of that claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against you.
15. Governing law and disputes
These Terms are governed by the laws of the State of New Hampshire, United States, without regard to its conflict of law rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in New Hampshire for any dispute that is not otherwise resolved.
Before filing anything, please email us — nearly everything can be sorted out that way, and we'd rather sort it out than litigate it.
If you are a consumer resident in the EEA, the UK, or another jurisdiction whose law gives you the right to bring proceedings in your home courts and to the protection of your local mandatory consumer law, nothing here takes that away from you.
16. General
If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the App.
17. Changes to these Terms
We may update these Terms from time to time. When we do, we'll change the date at the top, and for material changes we'll give you notice in the App before they take effect. Continuing to use the App after that means you accept the updated Terms.
18. Contact
Questions about these Terms:
Gro Hair App
Email: admin@grohair.app
Mailing address: [ADD YOUR BUSINESS MAILING ADDRESS]